1. Introduction

Welcome to MAROHA (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

MAROHA operates a hybrid marketplace specializing in maternity and nursing wear. Our platform allows customers to purchase products that are:

  • Sold and fulfilled by us on behalf of partner brands, and
  • Sold directly by independent third-party vendors.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use [www.maroha.in] (the “Site”).

By accessing or using the Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) From Customers

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Order details
  • Payment method (processed through third-party gateways)
  • IP address and device/browser details
  • Account credentials (if registered)
  • Communication and marketing preferences

b) From Vendors (Sellers)

  • Business name and contact information
  • Identity verification documents
  • Bank account or payment details
  • Store and product information

3. How We Use Your Information

We use personal information to:

  • Process and fulfill customer orders
  • Manage user and vendor accounts
  • Provide customer service and support
  • Send order updates and account notifications
  • Facilitate communication between vendors and customers
  • Improve our marketplace and user experience
  • Send marketing communications (only with your consent)
  • Detect and prevent fraud or abuse

4. Sharing Your Information