1. Introduction

Welcome to MAROHA (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

MAROHA operates a hybrid marketplace specializing in maternity and nursing wear. Our platform allows customers to purchase products that are:

  • Sold and fulfilled by us on behalf of partner brands, and

  • Sold directly by independent third-party vendors.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use [www.maroha.in] (the “Site”).By accessing or using the Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) From Customers

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order details

  • Payment method (processed through third-party gateways)

  • IP address and device/browser details

  • Account credentials (if registered)

  • Communication and marketing preferences

b) From Vendors (Sellers)

  • Business name and contact information

  • Identity verification documents

  • Bank account or payment details

  • Store and product information

3. How We Use Your Information

We use personal information to:

  • Process and fulfill customer orders

  • Manage user and vendor accounts

  • Provide customer service and support

  • Send order updates and account notifications

  • Facilitate communication between vendors and customers

  • Improve our marketplace and user experience

  • Send marketing communications (only with your consent)

  • Detect and prevent fraud or abuse

4. Sharing Your Information

a) When MAROHA Is the Seller

If you purchase a product directly from MAROHA, we handle order processing and only share your information with essential third parties, such as shipping and payment service providers.

b) When a Third-Party Vendor Is the Seller

If you purchase from a third-party vendor, we share relevant order details with that vendor, including:

  • Name

  • Shipping address

  • Phone number

  • Order information

Note: Vendors are authorized to use your data only for order processing and delivery. They may not contact you for marketing purposes without your explicit consent.

Vendors are strictly prohibited from using your information for any reason other than processing and fulfilling your order.

c) With Third-Party Service Providers

We use trusted third parties to support our operations, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Logistics/shipping partners

  • Marketing tools (e.g., Google Analytics, Meta Pixel)

These providers may access your data solely for the purposes of performing their services, subject to their respective privacy policies.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Save user preferences

  • Track site usage and performance

  • Deliver personalized content and ads

  • Improve site functionality

  • Maintain session logins

You can manage or disable cookies through your browser settings.

6. Marketing Communications

We may send marketing emails featuring promotions, new collections, or vendor spotlights, but only if you have opted in.

Third-party vendors are not allowed to send promotional emails unless you have specifically agreed to receive them.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our messages.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain processing

  • Withdraw consent for marketing or other activities

To exercise these rights, contact us at [connect.maroha@gmail.com].

8. Vendor Responsibilities

All vendors on our platform must adhere to our privacy standards. They are required to:

  • Use buyer data only for order fulfillment

  • Keep customer information confidential and secure

  • Avoid unauthorized marketing or sharing of customer data

Vendors violating these policies may be suspended or removed from the platform.

9. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our terms and policies

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of the Site after changes are made constitutes your acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at:

MAROHA
Email: connect.maroha@gmail.com
Phone: +91 75500 48874
Website: www.maroha.in